Last updated: November 3, 2026
Thank you for shopping at CrochetByTako!
Digital Products
All crochet patterns sold in this store are digital PDF downloads. No physical products will be shipped.
Due to the digital nature of these products and their immediate availability after purchase, all sales are generally final once the digital content has been accessed or downloaded.
I do not offer refunds or exchanges for change of mind, accidental purchases, or failure to read the product description, except where required by applicable consumer protection laws.
Download Issues
If you experience difficulties downloading your purchased pattern, receive the wrong file, or discover that a file is corrupted or defective, please contact me at Takoscrochet@gmail.com.
I will make reasonable efforts to resolve the issue, including providing a working replacement file where appropriate. Refunds or other remedies will be provided where required by applicable law.
Consumer Rights
Nothing in this Refund Policy limits or excludes any mandatory consumer rights under applicable law.
Where customers have a statutory right to withdraw from a digital content purchase, that right will only be lost where the legal requirements for immediate digital delivery and withdrawal consent have been satisfied.
Refund review and timing
To request assistance or a refund, email Takoscrochet@gmail.com with your order number, purchase email, and a short explanation. Requests are reviewed during customer support hours (Monday–Friday, 10:00–18:00, GMT+4). If a statutory right of withdrawal applies, notify us within the legally applicable period (generally 14 calendar days, subject to legal exceptions and the conditions specific to digital content). Where a valid statutory withdrawal is exercised, the payment will be reimbursed without undue delay and no later than 14 calendar days after we receive the withdrawal notice, using the original payment method unless the customer agrees otherwise. For faulty or inaccessible digital content, we will first offer an appropriate remedy, such as restoring access or replacing the file, without excluding any statutory rights.
Contact
If you have any questions about your purchase or require assistance, please contact:
CrochetByTako
Email: Takoscrochet@gmail.com
Customer service contact: Takoscrochet@gmail.com · +995 598 205 661
Support hours: Monday–Friday, 10:00–18:00 (GMT+4).
Business location: Tbilisi, Georgia.